Refund policy

 Refund Policy

We value your satisfaction and strive to deliver high-quality custom-printed products. However, due to the nature of personalized printing, we only offer refunds or replacements under the following conditions:
1. Damaged or Defective Products:
If the item arrives damaged, defective, or with a printing error caused by us, you may request a replacement or refund. Proof of the issue (photos) must be submitted within seven days of receiving the item.
2. Incorrect Orders:
If we sent the wrong item (size, design, or color), we will replace it at no additional cost.

Non-Refundable Conditions:
• Custom-printed items cannot be returned or refunded for reasons such as incorrect size selection or change of mind. Please ensure all details are correct before placing your order.
• Shipping fees are non-refundable.

To initiate a refund or replacement request, please contact us at [your email] with your order number and details of the issue.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To start a return, you can contact us at vividvibe.to@gmail.com. 

You can always contact us for any return question at vividvibe.to@gmail.com.